Shipping and Returns
Shipping is $2 for standard shipping and free on orders of $15 or more, for most delivery destinations within the United States. We ship within 1-3 business days of when you place your order, and we ship via the United States Postal Service.
On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the time frame stated on each item's product page.
Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-7 business days from the day you order them.
Expedited Shipping: We offer 1-3 Business Day, 1-4 Business Day, and 1-5 Business Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations.
PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.
APO/FPO Shipping: We can ship most items to APO/FPO destinations. We usually deliver such items to the US military post office within 5-7 business days of the day you order.
Alaska and Hawaii Shipping: Additional charges may apply. We will contact you if this is the case.
International Shipping: Please call us for international shipping and will arrange it for you. Shipments to Canada may be made on our website.
How to Return an Item:
Simply ship your product back via your preferred shipping carrier (USPS, Fed Ex, UPS, DHL, etc.). Make sure when you ship, that your shipment includes a tracking number, as 500 Babies cannot be responsible for return shipments that it does not receive. Also, be sure to use packaging that will prevent damage to the product while it is in transit.
We inspect all returned items when they arrive and we refund the full cost of the merchandise if your return is a result of our error or a defective product.
If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery, we will refund the full cost of the merchandise minus our shipping cost.
You can expect your refund within two to three weeks of when we receive your return shipment. In many cases you will receive a refund sooner, but we estimate two to three weeks to allow time for product inspection at our returns facility, processing from your bank or credit card company, and any unexpected delays. We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
If you would like to cancel your order, please contact us immediately at 801-341-4172 or email us at CS@500babies.com. If your order has not already been shipped, we can cancel the order and refund you.